Watching the Roll20 game, and in my own experience MCing The Sprawl, I’ve noticed that the Access move (and the Research too, I suppose, but it comes up less often) can be a difficult move to resolve satisfactorily. More than any other moment in play, it’s the move that seems to bring some tension to the table, because the player feels that they are entitled to more than just “you cannot determine that” or else what good was their hold?
So what’s your opinion. Is the hold a guarantee of an actionable answer and the MC has to make the magic (fan of the players and all that)? Or is it the player’s responsibility not to ask a question they should know better isn’t going to produce the goods? Or maybe it’s somewhere in between.